Here are some questions we are often asked. If you need any additional information, please contact us and we will be happy to help you.

How do I make payment?
How will the total charges be calculated?
How do you charge for partial hours?
Do you disconnect and reconnect appliances and electrical fixtures?
Do you provide wardrobe boxes?
Can I leave things in the drawers?
Do all of my boxes need to be sealed?
What happens if there is bad weather?
How does the insurance coverage work?
Start times?
Can you provide references?

How do I make payment?

We accept payment either in cash, Debit or credit card (Visa, MasterCard) upon the completion of your move. If paying by credit card, the day before the move, your card will have an authorization placed on it for the estimated total amount.

How will the total charges be calculated?

The actual cost of your relocation will be determined by multiplying the actual hours spent on your move by the hourly cost quoted to you by our estimator. Please recognize that our estimated time for the completion of your move is just that, an educated estimate. As such, the actual time spent to relocate your belongings may differ from what we may have estimated.

The time starts once we arrive at your location, and stops when the job is completed and your new location. 1 Hour of travel time to and from our base is also added to each move.

Depending on your requirements, additional charges may apply. However, these will be communicated in writing before the move so there are NO SURPRISES.

Firemen Movers Inc. cannot be responsible for delays due to traffic or inclement weather.

How do you charge for partial hours?

The last hour of your move will be prorated by 15 minute increments.

Do you disconnect and reconnect appliances and electrical fixtures?

First, we highly recommend that you select a licensed electrician or plumber for your appliance and light fixture disconnect/reconnect needs. However, if you would like Firemen Movers Inc. to do this for you, we will request that you sign a liability release form which would absolve Firemen Movers Inc. from any responsibility in the event that any damages occur during or after disconnect and/or reconnect.

Do you provide wardrobe boxes?

Yes, we provide up to 5 wardrobe boxes on the day of your move. We will pack your clothes right out of your closet and unpack them for you at your new location.

Can I leave things in the drawers?

Yes. You can leave all articles of clothing, non-breakable or non-valuable items in drawers. The drawers will be secured shut. It is suggested that you empty drawers (and pack them very lightly with clothing only) of any fragile items.

Do all of my boxes need to be sealed?

It is recommended that all boxes be closed and taped shut. For best results, all boxes should be as fully packed as possible as this increases their rigidity and prevents damage. Please identify fragile boxes.

What happens if we have bad weather on move day?

Firemen Movers Inc. will complete the move and do its best to protect your belongings from rain, snow or mud. Please note that due to Workers Compensation and employee safety issues, all of our workers must wear CSA approved footwear at all times. Firemen Movers Inc. cannot be held responsible for soiled carpets or floors due to inclement weather but does use runners and/or moving blankets on carpets.

Are you insured? Bonded?

Yes. We are insured and bonded. Our insurance coverage is substantial and we have all of the necessary operating permits to provide our services. Our standard liability (which is provided free of charge) regarding your belongings is limited to sixty cents per pound per article. If you would like full replacement coverage, please let us know and we will provide a separate quote for this.

Start times?

Unless otherwise confirmed, morning or all-day jobs begin between 8:00-8:30am, and afternoon jobs begin between 1:00-4:00pm. Firemen Movers Inc. will work until whatever time is required to finish your move.

Can you provide references?

Definitely! Please check out blog for comments from previous customers. If you would like to speak directly to our references, please contact us and we will provide additional information.