Here are some questions we are often asked.If you need any additional information, please contact us and we will be happy to help you.
How do I make payment?
Is a deposit required?
How will the total charges be calculated?
How do you charge for partial hours?
Do you disconnect and reconnect appliances and electrical fixtures?
Do you provide wardrobe boxes?
Can I leave things in the drawers?
Do all of my boxes need to be sealed?
What happens if there is bad weather?
How does the insurance coverage work?
Start times?
Can you provide references?
We accept payment either in cash, Debit or credit card (Visa, MasterCard) upon the completion of your move.
During peak periods we will ask for a deposit to to secure your order. In the event you cancel or postpone your move within two weeks of the scheduled date, and we cannot secure another move, the deposit will not be refunded.
How will the total charges be calculated?
The actual cost of your relocation will be determined by multiplying the actual hours spent on your move by the hourly cost quoted to you by our estimator. Please recognize that our estimated time for the completion of your move is just that, an educated estimate. As such, the actual time spent to relocate your belongings may differ from what we may have estimated.
The time starts once we arrive at your location, and stops when the job is completed and your new location. Travel time to and from our base will also added to each move.
Depending on your requirements, additional charges may apply. However, these will be communicated in writing before the move so there are NO SURPRISES.
Firemen Movers Inc. cannot be responsible for delays due to traffic or inclement weather.
How do you charge for partial hours?
The last hour of your move will be billed in 15 minute increments.
Do you disconnect and reconnect appliances and electrical fixtures?
We highly recommend that you select a licensed electrician or plumber for your appliance and light fixture disconnect/reconnect needs.
Do you provide wardrobe boxes?
Yes, as leading Toronto movers we provide wardrobe boxes on the day of your move. So your clothes can be packed right out of your closet and unpacked at your new location.
Can I leave things in the drawers?
Yes. You can leave all articles of clothing, non-breakable or non-valuable items in smaller and lighter drawers. The drawers will be secured shut. It is suggested that you empty drawers of any fragile items.
Do all of my boxes need to be sealed?
It is recommended that all boxes be closed and taped shut. For best results, all boxes should be as fully packed as possible as this increases their rigidity and prevents damage. Please identify fragile boxes.
What happens if we have bad weather on move day?
Firemen Movers Inc. will complete the move and do its best to protect your belongings from rain, snow or mud.Please note that due to Workers Compensation and employee safety issues, all of our workers must wear CSA approved footwear at all times.Firemen Movers Inc. cannot be held responsible for soiled carpets or floors due to inclement weather but does use runners and/or moving blankets on carpets.
Yes. We are insured. As leading Toronto movers, our insurance coverage is substantial and we have all of the necessary operating permits to provide our services.Our standard liability (which is provided free of charge) regarding your belongings is limited to sixty cents per pound per article.If you would like full replacement coverage, please let us know and we will provide a separate quote for this.
Unless otherwise confirmed, morning or all-day jobs begin between 8:00-8:30am. Firemen Movers Inc. will work until whatever time is required to finish your move.
Definitely! Please check out our testimonial page for comments from previous customers.
Leading Toronto Movers
